hot tub warehouse reviews

Hot Tub Warehouse has only been in the hot tub industry for a decade, though the company has made quite a name for itself with a wide selection of hot tub products, hot tub blogs, and more.

It can be difficult to find the best place to shop for a hot tub and hot tub accessories, which is why we’re here to help.

Let’s dive in and find out more about what the Hot Tub Warehouse has to offer.

Who Is Hot Tub Warehouse?

Hot Tub Warehouse was founded over a decade ago by a few spa and pool industry veterans who had been in the industry for more than 20 years.

Both owners came from owning and operating a large brick and mortar retail store.

They decided to take their business online due to the ever-changing industry.

The company now carries an even wider variety of hot tub products for just about anything you could possibly need.

Some of the popular products include aromatherapy diffusers, chlorine and bromine tablets, filters, mineral systems, replacement jets, and more.

Hot Tub Warehouse has excellent customer reviews, and the site is featured on Shopper Approved and

Product Categories

Hot Tub Warehouse has a wide range of product categories, allowing people to find just about anything they could want in the spa-related realm.

Some of the most popular product categories on the website include jet pumps, ozonators, chlorine generators, and hot tub covers.

They have plenty of parts to choose from, many of which work universally with a wide range of hot tub models. If you’re in the market for replacement parts that are necessary to keep your tub running, this is a great place to start.

Beyond their popular product categories, some of their other product categories includ

  • Chemicals
  • Test Kits
  • Aromatherapy
  • Filters
  • Cover Lifters

They also have a wide range of unique accessory products, ranging from thermal spa blankets to security straps to steps. No matter what it is that you’re looking for, we believe you’ll find it here.

Exclusive Brands

While Hot Tub Warehouse has plenty of products under its umbrella of business, the company has a number of brands that it works with exclusively. Here are a few of the top brands you’ll find in the Warehouse:

Cover Valet

Cover Valet is a top-notch cover manufacturer with a variety of products, including covers, cover lifters, steps, and more. The company is best known for its Cover Valet premium cover removal system.

This one-of-a-kind product can fit in just about any backyard setting, whether up against a wall, under a gazebo, or mounted to a deck.

The Warehouse has plenty of Cover Valet products to choose from at insanely low prices!

SpaGuard Chemicals

If you’re in the market for chemicals, then you’ll be glad to know Hot Tub Warehouse carries some of the best chemicals on the market. SpaGuard manufacturers a wide range of sanitizers, water balancers, water enhancers, and cleaning kits.

Hot Tub Warehouse distributes a wide variety of products from the SpaGuard product range, perfect for those who are looking to get the best deals on purchases to keep their hot tubs clean.

Waterway Plastics is one of the most prominent manufacturers of hot tub products in the United States.

They have been in business since 1973 and are widely known throughout the industry for designing, engineering, and producing some of the most innovative and high-quality parts for pools and spas.

They now distribute their product range through Hot Tub Warehouse, including drains, fittings, tubings, filters, pumps, valves, air systems, and more. If you’re looking to service your hot tub on your own, you can get just about any part you need with the assurance that it is high-quality.

Customer Service

One of the best ways to get an idea of how well a company operates is by looking at its customer service. Often, the larger a company gets, the worse the customer service becomes, as larger companies seem to spread themselves thin with the more customers that they have to deal with.

Luckily, Hot Tub Warehouse retained incredible customer service, even after a decade of operation. Unlike many larger hot tub companies, they have outstanding phone support. Customers have the ability to make calls to their support line from Monday-Friday, 8am-5pm. If you ever have issues with your order, your purchases, or the service, you can get the answers you’re searching for fast with a simple phone call.

If you’re not too keen on making calls to the company’s customer service line, you can also send them a message through email. However, if you don’t want to make any calls, though you want an answer fast, you may want to try their live chat system.

You can speak with a customer service representative and get answers about your recent order, reviews, purchases, and much more.

Return & Refund Policy

One frustrating thing that happens to many customers is making an online order only to find out that the order you received was not what you had hoped it would be or does not work for your particular situation.

Luckily, Hot Tub Warehouse outlines its customer Return & Refund Policy very clearly on its website so that you can order with confidence.

We highly recommend running through their business policy to review each part before making any purchases, as it could save you a ton of time and money down the line.

Need a Hot Tub?

Shipping Policy

While many companies make customers pay shipping and handling fees, Hot Tub Warehouse pays shipping costs for every customer on every order over $35. No matter how many items you have in your order under $35, the shipping fee for that order is only $7.95.

We love that they provide clear-cut fees for their customers, as this kind of order information can be foggy or hard to find on many websites in this business.

With free shipping, every order typically takes anywhere from 5-7 days. However, there are much faster shipping times available for customers who are willing to spend a bit extra.

Do note that if you order a cover, it requires at least two to three weeks for shipping, and that service does not include Hawaii or Alaska.

Bottom Line – Is Hot Tub Warehouse A Good Place To Make Hot Tub Product Purchases?

We hope that our Hot Tub Warehouse review has given you all of the info you need to order your goods online with confidence.

Hot Tub Warehouse is one of the best hot tub product distributors in the business today.

They’ve retained a 4.4-star rating on Google customer reviews, which is a pretty fantastic star rating considering how many reviews are on there. 

Plus, each customer review is from a REAL person with REAL experience, so you know the reviews are legitimate and non-biased.

Whether you are in the market for spa chemicals, parts, accessories, or more, they offer some of the best service in the industry. 

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