Many aspiring Uber drivers have received the confusing message that their Uber background check needs attention.
With the Checkr background check platform, many people have voiced concern and frustration over how long the vetting process takes for this type of delivery service job.
When someone gets the message their “Uber background check needs attention,” it can certainly be frustrating because it rarely indicates exactly what’s wrong, or outlines if there’s something that could be easily fixed to speed up the process.
Fortunately, when you get a message that your Uber background check needs attention, there’s no need to throw up your hands in despair. There are things you can do…first identify:
This guide explains everything on the list and also answers some of the most frequently asked questions about Uber background checks.
Does Uber Do Background Checks On Drivers (Are Uber Drivers Background Checked?)
Background checks are required for more and more jobs these days, particularly when applying for large companies with a well-known names and established reputations. Uber entrusts its clientele and/or goods to its drivers and the company needs to ensure that the drivers are trustworthy.
It is no surprise that Uber requires a background check for all prospective drivers before hiring.5
Much like any other pre-employment background check, what shows up depends on the type of background check conducted. In the case of Uber and other driving gigs, the background check will focus on driving history and criminal history.
Whether an individual is applying to be an Uber rideshare driver or UberEats delivery driver, the applicant must consent to a background check during the application process.3
Any individual who wants to check their motor vehicle record prior to consenting to a background check can access their driving history through the Department of Motor Vehicles (DMV)14 for their state.
What Background Check Does Uber Use?
Uber uses a third-party company called Checkr for all Uber and UberEats background checks.3 Checkr is a credible and secure platform used by many companies, including Instacart and Netflix.2 Checkr has been in business since 2014 and is classified by the Fair Credit Reporting Act (FCRA)15 and accredited by the Professional Background Screening Association (PBSA), formerly the National Association of Professional Background Screeners (NAPBS).7
Check is a customizable background check service that allows employers to pick and choose from a list of background check services to conduct a fully compliant state and federal background check.5 Depending on the options selected, Checkr may scan anything from a potential employee’s arrest history and motor vehicle record (MVR) to sex offender databases and national criminal records.2
Users can access the Checkr Candidate Portal for updates on background checks.1
Message from Uber: Your Background Check Needs Attention (Uber Message)
It is not uncommon for an Uber candidate to receive the notice that the Uber background check needs attention. This message is perplexing to many applicants who are stuck wondering what went wrong and how long the background check process will take to complete. This likely results in applicants feeling nervous about background check and wondering what the phrase “needs attention” means in the case of Uber background checks?
If a candidate’s background check is flagged by Uber as needing attention, it is likely that there is some snag in the processing of the background check request that is preventing it from moving forward. In most cases, Uber requests that an applicant submit or resubmit specified documents or forms. In other cases, there may be inconsistencies in self-reported information that need to be resolved. It may also be the case that the background check simply did not make the transition to Checkr for processing and needs a nudge from the applicant to bring it to the forefront.
Uber Background Check Taking Forever?
For individuals who are eager to begin their driving career with Uber, it can seem like the background check is taking forever. In some cases, this is closer to reality than one might think. Some Uber candidates have reported that their background checks took multiple months to complete, and some applicants had to escalate their background check issue through Uber’s support team to have it addressed.12
The most important thing an applicant can do to keep the background check process moving is to stay informed and stay in communication with both Uber and Checkr.
Related Reading: How long does a background check take?
Obtaining a completed background check can become a major headache for individuals in need of immediate income, but remember to stay informed, polite, and persistent to receive the best response.5
Does Uber Do Background Check Every Year?
As part of its commitment to community safety and excellent service, Uber conducts periodic background checks on its drivers to ascertain that drivers are maintaining clean driving and criminal records.5,12 Though the frequency of Uber’s background checks may vary between states and cities, all driver accounts will undergo a background check at least once per year. If a driver, whether relatively new or veteran, does not pass the background check, the driver will lose access to Uber’s driver app.3
Some sources indicate that individuals who drive exclusively for UberEats may not be required to undergo a yearly background check.10
Uber Account Needs Attention: Background Check Common Issues
There are many background check issues commonly experienced by applicants during the background check process, not least of which is the notice that an Uber background check needs attention or an Uber account needs attention. When this notice appears, Uber often requests that a candidate resubmit the background check consent form or other documentation. The Uber-Drive app has struggled to process background check submissions, and some users have had better luck submitting forms through a web browser.
Furthermore, the timeline for Uber’s background check appears to be unpredictable with some background checks stretching out month after month with no apparent progress. Uber claims that some of the delays can be attributed to the effects of the pandemic on the efficiency and timeliness of the court system in responding to record requests.
Veteran drivers have been frustrated by Uber’s intermittent or yearly background check when unexpected delays in the process cause drivers to lose access to their customer base and their income, even leaving some to file for unemployment.13
Another potential consideration is Uber’s complete acquisition of the rival company Postmates in June 2021. Postmates’ drivers have been subsumed under the Uber umbrella, adding all those extra drivers to the app and all those extra annual background checks to the to-do list.11
How Long Does Ubereats Background Check Take?
UberEats background check process is approached the same way as Uber’s rideshare background check. The background check is conducted by a third-party company Checkr. The entire background check process is designed to be completed within five business days, but many users have noted significant delays with Uber and UberEats background checks.6
Ubereats Background Check Return Needs Attention
An UberEats background check needs an attention message, similar to an Uber background check needs an attention message, indicating that some action is required on the part of the candidate. In some cases, this means that there might be an inaccuracy or omission in the applicant’s inputted information. In other cases, the consent form or other documentation may need to be resubmitted.6
Some users report difficulty submitting documentation or forms through the Uber app. In this scenario, try submitting materials directly through the website to circumvent any in-app issues.8, 9
Uber Background Check Help (Get Uber Background Check Support)
Many aspiring Uber drivers have been frustrated by drawn-out background checks or confusing messages concerning their background check status. Luckily, drivers have a few resources to resolve background check issues.
When applying to drive for Uber, prospective employees create an Uber user account through Uber’s website and download the Uber-Driver app. Therefore, drivers have access to Uber support through either route.
To contact support through the website, follow these steps:
Step 1: Log in to the Uber website driver account associated with the application.
Step 2: Click the “Help” icon in the upper right corner of the webpage.
Step 3: Scan the drop-down menu for the preferred support option.
Uber drivers can choose to chat online for assistance, call support at (800) 593-7069, or schedule an appointment to speak with someone in-person or virtually.
Step 4: Describe the background check issue being experienced and ask how the issue can be addressed.
To contact support through the Uber-Driver app, follow these steps:
Step 1: Log into the Uber-Driver App to access the driver account and resources.
Step 2: Select the “Help” icon in the upper right corner of the app.
Step 3: Scan the drop-down menu for the preferred support option.
Uber drivers have the same support options through the app that are available via the website: chat support, call support, and in-person support by appointment.
Step 4: Describe the background check issue being experienced and follow instructions to resolve the issue
To obtain additional information about background check status, follow these steps:
Step 1: Visit the Checkr Candidate Portal to view the status of the background check.1
Step 2: Input the correct legal name and social security information for the background check.
Step 3: Check the status of the background check report.
The background check is a necessary and useful way for Uber to screen prospective drivers before hiring. However, many candidates have been frustrated by how long it takes to have their background checks approved. This article explains what it means when an Uber background check needs attention and helps aspiring Uber drivers get the support they need.