{"id":11788,"date":"2022-04-08T19:15:09","date_gmt":"2022-04-08T18:15:09","guid":{"rendered":"https:\/\/businessfinancenews.com\/?p=11788"},"modified":"2022-04-08T19:37:53","modified_gmt":"2022-04-08T18:37:53","slug":"artesian-spa-troubleshooting","status":"publish","type":"post","link":"https:\/\/businessfinancenews.com\/hot-tub\/artesian-spa-troubleshooting\/","title":{"rendered":"artesian spa troubleshooting"},"content":{"rendered":"
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By Holly Chavez<\/span><\/span>
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On Jan 13, 2017 <\/meta>
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Download our FREE<\/p>\n

Guide Now<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

Artesian Spas<\/h2>\n

Artesian Spas is co-owned by two experts in the spa industry. Between them, they have accrued more than 100 years of combined manufacturing experience with spa products. Their extensive history with spas inspired them to create special features that are not available from most other spa manufacturers. For example, there are many eco-friendly features that come standard in each hot tub, and there are also additional green upgrades available.<\/p>\n

Artesian Spas has been making spas for consumers since 1997, and they have been an accredited by the Better Business Bureau since 2011. This manufacturer also places an emphasis on offering spas for luxury and hydrotherapy purposes, and they offer easily portable designs. Artesian Spas sells spa products in more than 65 countries, and they are based out of Las Vegas. The company also makes spas in a wide variety of price ranges, and this also enables consumers of various backgrounds and needs to take advantage of the many advantages\u00a0that are associated with soaking in a hot tub.<\/p>\n

Artesian Spa Models:<\/strong><\/h2>\n
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  • Platinum Elite<\/strong><\/li>\n
  • Island Spas<\/strong><\/li>\n
  • South Sea Spas<\/strong><\/li>\n
  • Garden Spas<\/strong><\/li>\n
  • TidalFit<\/strong><\/li>\n<\/ul>\n

    The Cover Guy supplies Replacement Hot Tub Covers for all Artesian Spas<\/p>\n

    Artesian Spa\u00a0Error Codes<\/h2>\n

    These are the error codes and display messages that the 2015 Platinum Elite, Tidal Fit and Island Spa models may display, along with what they mean and the action required: \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong><\/p>\n

    Most messages and alerts for the Artesian Spas will appear at the bottom of the normally used screens. Several alerts and messages may be displayed in sequence. Some messages can be reset from the panel. Message that can be reset will appear with a \u201cright arrow\u201d at the end of the message. This message can be selected by navigating to it and pressing the select button.<\/p>\n\n\n\n\n\n\n\n
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    Artesian Spas General Message<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    \u2013 \u2013 \u2013\u00b0F \u2013 \u2013 \u2013\u00b0C<\/td>\nMeans that the temperature of the water is unknown.<\/td>\nWhen the pump has been running for a total of 1 minute, the temperature is displayed.<\/td>\n<\/tr>\n
    Possible freezing condition<\/td>\nMeans the equipment has detected potentially freezing condition to the unit. All of the water devices are then activated. The pumps may cycle on and off in some cases, and the heater may function during Freeze Protection.<\/td>\nThis is not an error indication but an operational message.<\/td>\n<\/tr>\n
    M029-The water is too hot<\/td>\nMeans the spa system has detected that the water temp is 110\u00b0F (43.3\u00b0C) or more, thus disabling spa functions. Once the spa water temperature is below 108\u00b0F (42.2\u00b0C), the system will auto reset.<\/td>\nConduct verification checks for high ambient temperatures and also extended pump operation. During the summertime (warmer months) it is suggested to also change the duration of the filter cycle in order to keep the spa unit from overheating during high ambient temperatures.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n
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    Artesian Spas Heater-Related Messages<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    M016-The water flow is low<\/td>\nMeans there may not be sufficient enough water flow through the heater to carry heat away from the unit\u2019s heating element. After 1 minute, the heater start up begins again.<\/td>\nSee box for \u201cFlow Related Checks\u201d down below.<\/td>\n<\/tr>\n
    m017-The water flow has failed*<\/td>\nMeans there may not be sufficient enough water flow through the heater to carry heat away from the unit\u2019s heating element, and the system has disabled the heater.<\/td>\nSee box for \u201cFlow Related Checks\u201d down below. Once the issue is taken care of, press any button to reset and to begin the startup mode of the heater.<\/td>\n<\/tr>\n
    M028-The heater may be dry*<\/td>\nMeans there is a possibility of dry heater or an insufficient amount of water in the heater in order to start it. The spa system will shut down for 15 minutes.<\/td>\nPress any of the buttons in order to reset heater start-up. See box for \u201cFlow Related Checks\u201d down below.<\/td>\n<\/tr>\n
    M027 The heater is dry*<\/td>\nIndicates that there isn\u2019t a sufficient amount of water in the heater in order to start it. The system shuts the spa down.<\/td>\nOnce the issue is resolved, clear the message in order to restart the heater startup. Also see the box for \u201cFlow Related Checks\u201d down below.<\/td>\n<\/tr>\n
    Flow-Related Checks<\/td>\n<\/td>\nCheck to see dirty filters, low water levels, suction flow restrictions, too many closed jets, pump primed and trapped air.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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    Artesian Spas Sensor-Related\/Miscellaneous Messages<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    M030-The heater is too hot<\/td>\nMeans one of the temp sensors for the water has detected a temp of 118\u00b0F (47.8\u00b0C) inside the heater. \u00a0The system also shuts the spa down.<\/td>\nOnce water temp is below 108\u00b0F (42.2\u00b0C), you must clear the message.<\/td>\n<\/tr>\n
    Flow-Related Checks<\/td>\n<\/td>\nCheck to see dirty filters, low water levels, also suction flow restrictions, or too many closed jets. See if the pump is primed and if there is also trapped air.<\/td>\n<\/tr>\n
    Artesian Spas Sensor Related Messages<\/strong><\/td>\n<\/tr>\n
    M015-Sensors out of Sync<\/td>\nIndicates temp sensors \u00a0are probably out of sync.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    M026-Sensors ARE out of sync<\/td>\nSystem has determined temp sensors are out of sync.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    M031-Sensor A Fault, M032-Sensor B Fault<\/td>\nThe sensor circuit or temperature sensor has failed.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
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    Artesian Spas Miscellaneous Messages<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Communications error<\/td>\nControl panel isn\u2019t receiving communication from the system.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    Test software installed<\/td>\nThe spa unit\u2019s control system is functioning with test software.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    \u00b0F or \u00b0C is replaced by \u00b0T<\/td>\nThe spa unit\u2019s control system is operating in Test Mode.<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n
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    Artesian Spas System-Related Messages<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    M022-Program memory failure<\/td>\n<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    M021-Settings have been reset<\/td>\n\u00a0<\/strong><\/td>\nContact your dealer to service unit. if this particular message comes up more than once when the unit is powering up.<\/td>\n<\/tr>\n
    M020-The clock has failed<\/td>\n\u00a0<\/strong><\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    Configuration error (Spa isn\u2019t starting up)<\/td>\n\u00a0<\/strong><\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    GFCI test has failed (The spa unit system was unable to test the GFCI)<\/td>\nCan indicate installation is unsafe. (North America Only)<\/td>\nContact your dealer to service unit.<\/td>\n<\/tr>\n
    M034-A pump may be stuck on<\/td>\nMeans a condition where the water may have overheated.<\/td>\nSHUT DOWN THE POWER TO THE SPA. DO NOT GO IN THE WATER.<\/strong> Contact your dealer to service unit.<\/td>\n<\/tr>\n
    M035-Hot fault<\/td>\nSpa pump most likely is Stuck ON when the the spa was last powered.<\/td>\nSHUT DOWN THE POWER TO THE SPA. DO NOT GO IN THE WATER.<\/strong> Contact service organization or your dealer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n
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    Artesian SpasReminder Messages<\/strong><\/h2>\n<\/td>\n<\/tr>\n

    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    Check the pH<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 7 days.<\/td>\nCheck pH levels with test kit. Adjust pH with applicable chemicals needed.<\/td>\n<\/tr>\n
    Check the sanitizer<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 7 days.<\/td>\nCheck sanitizer levels and chemistry of the water with test kit and adjust with applicable chemicals needed.<\/td>\n<\/tr>\n
    Clean filter<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 30 days.<\/td>\nClean inside filter media per manufacturer\u2019s instructions.<\/td>\n<\/tr>\n
    Test the GFCI<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 30 days. The GFCI or RCD is a critical safety device, and this also must be tested as part of a preventive maintenance schedule to verify reliability.<\/td>\nUsers should be trained to safely test the RCD or GFCI associated with the installation of hot tub.<\/td>\n<\/tr>\n
    Change the water<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 90 days.<\/td>\nAlerts you to change water in the spa unit regularly in order to maintain sanitary conditions and also the right chemical balance.<\/td>\n<\/tr>\n
    Clean the cover<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 180 days.<\/td>\nFor maximum life, the vinyl hot tub covers also need to be cleaned and conditioned.<\/td>\n<\/tr>\n
    Change the filter<\/td>\nMay appear on maintenance schedule \u2013 for instance, every 365 days.<\/td>\nAlerts you to replace filters occasionally in order to promote sanitary conditions and proper spa functions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Not all messages may be displayed<\/p>\n

    These are the Artesian Spas error codes and display messages:<\/strong><\/h2>\n

    2015 South Seas and Garden Spa models may display, along with what they mean and the action required:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Message<\/td>\nMeaning<\/td>\nAction Required<\/td>\n<\/tr>\n
    \u2013 \u2013<\/td>\nMeans that the temperature of the water is unknown.<\/td>\nWhen the pump has been running for a total of 2 minutes, the temperature is displayed.<\/td>\n<\/tr>\n
    HH<\/td>\nStands for \u201cOverheat\u201d- and the tub shuts down. One of the sensors detected \u00a0temperatures of 118\u00b0F (47.8\u00b0C) at the location of the heater.<\/td>\nDO NOT GET INTO THE WATER. Take off the spa cover to allow the water to cool down. Once the water has cooled down, you can also reset by pushing any button. Shut the power down to the hot tub and contact the dealer or service company if the hot tub won\u2019t reset.<\/td>\n<\/tr>\n
    OH<\/td>\nStands for \u201cOverheat\u201d- and the tub shuts down. One of the sensors detected\u00a0 that the water in the hot tub is 110\u00b0F (43.3\u00b0C).<\/td>\nDO NOT GET INTO THE WATER. Take off the spa cover to allow the water to cool down. The hot tub should automatically reset for a temp of 107\u00b0F (41.7\u00b0C). Shut the power down to the hot tub and contact the dealer or service company if the hot tub won\u2019t reset.<\/td>\n<\/tr>\n
    IC<\/td>\nStands for \u201cIce\u201d- The system has detected a potential condition for freeze.<\/td>\nNo action is needed. The blower and pumps activate automatically in spite of the status of the hot tub unit.<\/td>\n<\/tr>\n
    SA<\/td>\nMeans the hot tub unit has been shut down. The sensor plugged into sensor \u201cA\u201d jack is malfunctioning.<\/td>\nContact the dealer or service company if you continue to see this problem. Keep in mind this error may display itself temporarily also in situations of overheating. It should disappear when the heater cools off.<\/td>\n<\/tr>\n
    Sn<\/td>\nMeans that the sensors are not in balance. May just be a temporary condition if it is alternating with temperature. If it is flashing by itself, it means that the hot tub unit has also been shut down.<\/td>\nContact the dealer or service company for the hot tub unit to be serviced if the problem continues.<\/td>\n<\/tr>\n
    HFL or HL<\/td>\nMeans that a significant difference has been detected between the temperature sensors. This code could signify the unit has a flow problem.<\/td>\nCheck the level of the water in hot tub unit and refill levels if needed. Make sure the pump has also been primed if you see that the water levels are adequate.\u00a0 If the problem continues, contact the dealer or service company.<\/td>\n<\/tr>\n
    LF<\/td>\nMeans low flow problems are persistent. This error code will display the fifth time that the \u201cHFL\u201d message occurs within 24 hours. With this error, the heater will shut down, but other functions of the hot tub will continue to function normally.<\/td>\nTake same action steps needed for the \u201cHFL\u201d message. The Heating capacity of the hot tub unit also won\u2019t automatically reset, but you can press any of the buttons to reset manually.<\/td>\n<\/tr>\n
    dr<\/td>\nMeans that there may not be enough water, poor flow or that air bubbles have been found in heater. Spa will shut down for 15 minutes.<\/td>\nCheck the hot tub\u2019s water levels, and refill as needed. If checks indicate the water level is adequate, ensure the pumps are also primed. You can also press any of the buttons to reset manually, or the message automatically will reset itself before 15 minutes is up. If the problem continues, contact the dealer or service company.<\/td>\n<\/tr>\n
    dY<\/td>\nMeans that a condition of inadequate water has been detected in the heater. Spa will shut down.<\/td>\nTake same actions steps used for dr. Spa unit won\u2019t automatically reset, but you can press any of the buttons to reset manually.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/img>Artesian hot tub Owners Manual<\/p>\n<\/p><\/div>\n

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    <\/img>\n <\/picture>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

    By Holly Chavez | On Jan 13, 2017 Download our FREE Guide Now Artesian Spas Artesian Spas is co-owned by two experts in the spa industry. Between them, they have accrued more than 100 years of combined manufacturing experience with spa products. 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