hot tub works reviews

With so many hot tub manufacturers, suppliers, and distributors, trying to find the best place to purchase all of your necessary hot tub supplies, including chemicals, replacement parts, and accessories, can be quite a challenge.

Value-minded buyers out there know the importance of shopping at places that don’t charge top-dollar. Plus, nothing is more convenient these days than shopping online.

If you’re tired of heading down to your local pool and spa store, dive in as we explore the ins and outs of one the best online hot tub supplies: Hot Tub Works.

With such a massive product line, the cost for products at Hot Tub Works ranges greatly. A new filter will cost you about $20 while a four-person sauna will cost you around $2,500. They are well-known for manufacturing custom spa covers, many of which start at $295 and move up in price based on the material and size.

For those who want to take advantage of Hot Tub Works’ unique next-day delivery program, the cost is $299.99. It is worth noting that all of the hot tub covers in the next-day delivery lineup are only manufactured for specific brands and can not be customized.

To find out if a cover is available for your particular hot tub brand, make sure to check out the Hot Tub Works website.

It is worth noting that compared to other websites, Hot Tub Works is very inexpensive, perfect for those who want high-quality parts and accessories without shelling out tons of money.

Who Is Hot Tub Works?

Hot Tub Works is one of the most prominent online hot tub and hot tub accessory suppliers.

They have a wide variety of hot tub-related products to choose from, as well as a surprisingly large list of sauna-related products.

Some of the products that you can expect to find on the Hot Tub Works website include pumps, filters, and chemicals.

For those interested in sweating it out, they also sell four-person saunas.

At Hot Tub Works, you can search for what you need using the helpful filters, including equipment, brand, chemical types, and more.

The company offers a wide variety of high-quality products from a list of recognizable hot tub brands, including:

  • AquaChek
  • Sta-Rite
  • Leisure Time
  • Aqua-Flo
  • Sundance Spas
  • Pentair
  • Hydroquip
  • Waterway
  • Pharmaspa
  • Rendezvous
  • Jacuzzi
  • Spazazz
  • King Technology

For those new to the world of hot tubs, Hot Tub Works also has a helpful section on its website filled with resources regarding hot tub maintenance and care, DIY repairs, and much, much more.

You’ll never have to guess what chemicals you need to purchase for your hot tub again.

Beyond the fact that Hot Tub Works carries a ton of brand-name hot tub covers, they are also known for customizing spa covers to fit the shape and size of your hot tub. Many customers praise these hot tub covers for being high-quality, reflecting the dimensions and designs of their hot tub models perfectly.

Hot Tub Works carries specialized cover designs, many of which come with 4″ tapers to keep water from pooling. 

With top-notch materials, these covers are made to last.

All of the Hot Tub Works covers come with reinforced handles, steel bracing, and a choice between a variety of security strap styles. Customers looking for a durable cover to protect their hot tub when it’s not in use should look to Hot Tub Works to have their needs fulfilled.

For customers who want a bit of added safety and privacy while using their hot tub, Hot Tub Works also has a wide variety of cover lifts to pick from. Cover lifts are helpful devices that help hot tub users lift their covers up and off the top of the hot tub with ease. They are great for the elderly or physically disabled and provide an element of safety for children, as they lock to the side of the tub.

Need a Hot Tub?

Other Product Categories

Beyond their wide variety of covers, Hot Tub Works has plenty of product categories to search through, including spa chemicals, filter cartridges, parts & equipment, aromatherapy, care kits, and more. Just about anything that you need to amplify your hot tub game or provide your hot tub with maintenance can be found on the site.

Hot Tub Works has been an accredited business of the Better Business Bureau since 2014 and has been an active business for 15 years. They have an A+ rating on BBB, though they have a 2.83-star rating in terms of customer reviews.

A few of the reviews mention the difficulty of getting ahold of customer service after problems with their orders arose. Some customers complained of rude customer service agents as well.

On the positive side, many customers said they were happy with their custom covers.

Hot Tub Works Frequently Asked Questions

Does Hot Tub Works Have Warranties On Its Covers?

As of now, Hot Tub Works provides its customers with warranties that range from 1-5 years depending on the cover model. To learn more, visit the company’s warranty section on the website.

Does Hot Tub Works Have a Physical Location?

Whether they do or not, because Hot Tub Works is an online business, they do not disclose any of their location information online. You can contact the Hot Tub Works customer service team if you need any information or assistance.

Does Hot Tub Works Sell Saunas?

Yes. Hot Tub Works is known for selling high-quality saunas from brands such as Heatwave and Hemlock. All of the saunas on their website sit under $2,000.

Can You Order Custom Products Through Hot Tub Works?

Hot Tub Works allows consumers to order custom hot tub covers depending on the spa model that they have.

Does Hot Tub Works Provide Free Shipping?

Yes, Hot Tub Works provides consumers with free shipping if they live in the United States. However, they do not provide free shipping to Hawaii or Alaska.

How Long Will It Take To Receive My Cover From Hot Tub Works?

Because the covers from Hot Tub Works are made custom to order, the delivery process takes a bit more time. On average, Hot Tub Works says that its covers take around 7-8 weeks to reach the customer from the time the customer puts in the order to the time it lands on their doorstep.

However, time can vary depending on where the customer is located, whether or not they order during the holidays, and what the weather conditions are like. Any customer ordering from a remote location should expect to wait a few more days for their cover.

Hot Tub Works Pros & Cons


  • Searchable product library
  • Tons of aromatherapy products to choose from
  • Carries a wide range of top hot tub brands


  • Limited selection of hot tub models

Final Thoughts – Should I Shop At Hot Tub Works?

As we said before, Hot Tub Works offers consumers a massive selection of accessories for hot tubs, spas, and saunas. They are best known for their hot tub cover line. If you’re looking to get a custom spa cover for your hot tub, Hot Tub works is one of the best places to go.

It is worth noting that there are a few negative customer reviews on the BBB website regarding customer service, which is definitely something you should keep in mind.

However, overall, the company provides consumers with a simple and easy way to purchase all of the hot tub necessities one could need. 

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