Indica Online POS Review


IndicaOnline is a marijuana POS system for dispensaries and delivery services. The solution helps cannabis dispensaries stay compliant and help them in their day-to-day operations managing cannabis sales for both recreational or medicinal purposes.

IndicaOnline can integrate in with Potify, Weedmaps (online marketplace that connects consumers, patients, retailers, and brands (1)), and Metrc to help customers schedule pickups and deliveries, be listed in online dispensary directories, and automatically transfer compliance reporting.

Indica Online provides customer service via Zendesk (2)

Primary Features

  • Inventory: Track multiple locations, vendors, and consignments
  • Patients: Manage customer profiles, track patient purchase history, and offer loyalty programs
  • Management: Perform admin work remotely, get access to statistics and your reporting, and assign staff roles and permissions
  • POS: Easy to use workflow, all-in-one register, and real-time updates for the online store. Manage patients, inventory, and staff all from the easy to use interface.

Compliance

  • Automated State Reporting
  • Purchase Limit Alerts
  • Sales Reconciliations
  • Patient Verification
  • Age Validation
  • Cannabis Tax Tiers

Additional Features

  • Secure Cloud
  • Physician Verification
  • Age Verification
  • Marketing Integrations
  • Patient Database Import
  • Customer Insights – Data Aggregation
  • Free Online Store
  • Staff Time Clock
  • Offline Sales Mode
  • Fully Automated Metrc Reports
  • Automated Data Entry
  • Purchase Limit Notifications
  • SMS and Email Campaigns
  • Smart Order Pricing
  • HIPAA Compliant
  • Emergency Exit Button
  • Weedmaps Menu Integration
  • Customer Blacklist
  • Mobile Delivery App
  • Dispatcher Mode
  • Smart Order Assignment

Target Market

  • Medical marijuana dispensaries
  • Cannabis retailers
  • Marijuana delivery services.

Pricing

  • Basic version starts at $299/month
  • Elite version starts at $499/month
  • Free trial available

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IndicaOnline is a cloud-based point-of-sale (POS) solution that helps users process transactions and manage daily operations for medical marijuana businesses and dispensaries. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, integrations with Twilio, smart order assignment for delivery and more.

IndicaOnline helps users to enter and manage inventory, track sales metrics and generate invoices. Users can also work remotely using a mobile device. Staff roles and permissions can be configured as needed, and the solution also supports multiple locations.

IndicaOnline supports payments via cash, debit and credit cards. Supported hardware components include receipt printers, barcode scanners, scales and cash drawers. The solution is compatible with iPads but can also be accessed from desktop computers and other mobile devices. Additionally, IndicaOnline is HIPAA compliant and stores data online with 256-bit grade SSL encryption.

IndicaOnline offers services on a monthly subscription basis that includes support via phone and email.

Review:

We have been struggling with this software for over a year. It consistently drops items and although their advertising states they support Weedmaps and your website integration, that is a lie. They will kick out a WordPress API key to use as a plugin but that hasn’t worked on our website for about a year (no kidding.) When you complain, they say they don’t support (or even walk you through! the API key in the plug in. OK. I figured that out but it still doesn’t work (ex: we haven’t sold clones since spring but can’t get rid of them on our online menu (our website is just a shell that leads customers to the Indica POS inventory.Still, it is wrong.) They don’t answer questions about WooCommerce because they use their own commerce site, Potify, which DOESN’T INTEGRATE IN TO WORDPRESS and they say Potify doesn’t integrate into our website at all. So who cares about Potify? This is just greedy. Our customers don’t go to Potify, they go to our website. This company is way behind other companies. Recommendation: don’t waste your time with Indica Online unless you want headaches and broken websites. Note: Indica Online drops items. I have sent over frequent screenshots of outright errors and they do nothing.

Pros

I like the potify integration but it’s not easy to make edits to potify when you cant login. I love the reports and how everything works.

Cons

I would like for the weedmaps integration to be smoother and that we could get edit potify easier. Some of the delivery orders could use more info like phone numbers and other comments to show up to be clearer too.

I have not used all the various features ( regarding CA excise taxes) until we obtain licensing in CA

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The RFID scn works (kind of) well. If it doesn’t pick up a tag, a manual count ensures there is no product loss. However, there is no way to account for a manual count in the Audit. The audit only allows you to adjust expected inventory numbers. If I have 10 of “X”, and only 8 scan with the RFID, the system flags a discrepancy of 2. I’m actually physically COUNTING 10, but in order to complete the audit, I have to “adjust” the 10 expected down to 8…even though in reality I have 10. It’s a PITA. And of course, there is no recourse for proof of this audit. No reports to run. No paper product to print out…just trust the system.

I wish we can use their POS on Android tablets.

Features that don’t work:

  • Customer SMS inside the POS
  • Smart Assignment
  • You are not able to have your own website and they force you to use potify which has no SEO and also lists your competitors.

Our staff was able to learn the software very quickly (within 2 weeks). The demo and training took less than an hour, and they have an available live chat support.

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We offer powerful and reliable tools to manage your collective. Our iPad based POS application is fully integrated with scales, label & receipt printers, barcode scanner and cash drawer. Easily apply % or $ discount amounts. Streamline your operations with one click.

Accept cash, credit cards and place orders seamlessly.

Our advanced software, compatible with your existing hardware, provides all the features and functionality needed to support your collective.

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If you’re running a dispensary that needs the right mix of features, look no further than IndicaOnline. The inventory and client management and various POS features make this system a powerful tool for this type of cannabis business.

Track just one store or multiple locations, and access all of the data in one place. Take a look at statistics like daily sales, number of customers walking through your doors, or track your inventory. Monitor staff activity in each one of your dispensary locations.

After an extensive review of IndicaOnline, we found our favorite feature to be the Instant Notifications. Get notified when customers request an item, new orders come in, stock is low, or when an order is delivered to a customer. By using the Smart Order Pricing feature budtenders can increase a flower’s weight while keeping the price per unit. Such discounts allow employees to reconcile errors and avoid getting hefty fines for overselling.

With IndicaOnline, you’ll be able to automatically verify clients by using third-party integrations. This way, you can save time and reduce errors.  The user-friendly dashboard will display the client’s medical information and physician information (all which sync in real-time).

If you already have a POS system, IndicaOnline helps you transfer your existing client database for free. Need to add new client information? Simply swipe their ID or input the details manually.

Finally, Indica’s POS helps you remain HIPPA compliant and can verify physician information. With complete client management, curbside pickup, and purchase limits, this POS system offers more features than a dispensary owner or employee can even use.

Let’s take a look at this system’s features, pricing plans, and how you can generate custom reports and send marketing promotions to clients with IndicaOnline. After all, keeping customers coming back is the ultimate goal.

IndicaOnline MMJ POS Review – Company Overview

Back in 2011, a small group of award-winning information technology professionals created the IndicaOnline POS and EMR platform. Based in Los Angeles, California, IndicaOnline is a recognized innovator in the rapidly growing cannabis technology space.

IndicaOnline has received rave reviews from all the major industry-related business journals. IndicaOnline has been a go-to choice for some of the most visible and well-known dispensary collectives.

Committed to bringing the cannabis industry out of the shadows, the team at IndicaOnline MMJ POS is leading a positive charge of legitimacy for technology providers in the cannabis industry.

IndicaOnline MMJ POS Solution for Dispensaries

Below are the high points of the features and capabilities of the IndicaOnline platform. You will be sure to see how they have built a must-have technology tool for retailers in the cannabis space.

Patient/Physician Verification and Regulatory Functionality

Patient Verification Is quick and easy using IndicaOnline. The system is integrated with all major online verification vendors. New patient records are added to your system automatically.

New patients can also create profiles in a few simple steps. Swiping a state-issued ID card will auto-complete all basic information. Wireless and mobile-enabled, IndicaOnline allows you to complete transactions from any location. Delivery and verification processes are always fast and secure.

Managing patients can be completed from any wi-fi connected device. IndicaOnline allows you to see a complete history of every interaction and transaction. Send emails and texts or create a customized loyalty program to increase sales and retain customers.

Physician Verification takes place seamlessly with IndicaOnline due to direct integration with state medical board databases. Updates happen in real-time so dispensaries are always dealing with the most up-to-date license status of any physician.

Fully Compliant Electronic Medical Records (EMR)

IndicaOnline is HIPAA Compliant. Exceeding all security standards for data transmission and security, the platform keeps your collective’s data secure and in full compliance. IndicaOnline POS has put in place multiple redundancy measures to ensure 99.9% system uptime.

The entire EMR process on the IndicaOnline platform is paperless. This makes it simple for your staff and patients to complete all interactions with the least amount of hassle. As an organization, this assures you that no paperwork gets lost in the shuffle.

EMR functionality also includes charting and medication management capabilities. The system allows the creation of customized agreements and custom forms. All interactions are completed using state-of-the-art touchscreen technology.

Email Marketing, SMS, and eCommerce Capabilities

Marketing and promotion functions are built-in to IndicaOnline. They have made it easy for you to send bulk texts and emails that are personalized for your patients. Create targeted discounts catering to specific groups such as military, seniors, or social categories.

IndicaOnline makes it simple to publish your WordPress website as a fully functional online store. 24/7 access that is always updated will register new users and allow them to complete online transactions. Checkout is simple with delivery or store pickup options.

A detailed dashboard displays new orders and other activities. Text and email alerts will keep you up-to-date from anywhere and allow you to complete verification of new users and approve orders.

Integrations with Weedmaps and Potify

IndicaOnline’s latest system update includes full integration with Weedmaps, the first and most comprehensive marijuana directory on the planet. With this synchronized solution, updates are seamlessly transmitted from each dispensary’s IndicaOnline account to the linked Weedmaps profile.

IndicaOnline is connected directly to the Potify platform so customers can order delivery or schedule a pick-up online. All inventory updates are automated and dispensaries receive a dedicated webpage on the platform. Customers can browse the menu, earn cashback, read reviews, and sign-up as a member of the dispensary.

Dispensaries no longer need to update their system twice. Updating inventory, adjusting prices, or listing products that are out of stock has never been simpler. With IndicaOnline’s integration, Weedmaps receives updates immediately and automatically, saving time and eliminating the possibility of error.

New dispensaries can easily build a customized menu with IndicaOnline’s progressive and innovative software, instantly synchronizing it with the corresponding account.

With the new Weedmaps integrated system solution, there has never been a better time to start utilizing IndicaOnline’s platform solutions. Remove the risk error, start saving time and money, and grow your business with IndicaOnline.

IndicaOnline is fully integrated with Weedmaps. This allows real-time updates about your collection and your inventory. This makes it easy for patients to find your locations and know if you have the product they need in stock.

Potify is also connected directly to IndicaOnline. New or existing customers can browse your menu, read reviews and place orders for delivery or pickup. These real-time integrations deliver the convenience your customers expect today.

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What do you like best?

I really like the automated compliance reporting with Metrc. The Weedmaps and Leafly integrations are also nice but I think the best part is they offer a free e-commerce platform for online ordering. This has been extremely helpful during Covid as we’ve seen a big increase in online orders for curbside pickup and delivery.

I think their delivery software is some of the best out there. We got rid of our Onfleet account when we realized IndicaOnline had everything we needed for delivery. The interface is super easy to use and they’re always coming out with new features.Review collected by and hosted on G2.com.

What do you dislike?

I think my only complaint would be that it sometimes takes a while to get in touch with support, but this has been better in the past couple of months. I think they hired more people for support agents.Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would say to schedule a demo first to see how the software works. They have an Customer Success team that helps with onboarding and setting up all the features like taxes, discounts, loyalty, inventory, CRM etc. Take advantage of those training sessions! Also support seems to be more responsive in the early AM or late afternoon.Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our main issue was being able to fulfill online orders. Our previous system made us do double entry, but IndicaOnline has been seamless so far. The delivery functionality is unrivaled and we’ve saved a ton by getting rid of Onfleet.

Also we’ve had minimal issues with compliance reporting since implementing IndicaOnline. That is huge for us and give us peace of mind that we’re in compliance.

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Patient Delivery Tracking and Optimization

IndicaOnline includes a cloud-based delivery application that allows you to manage every element of the delivery process. Verification is paperless and customers can complete all necessary paperwork online. They can even track the status and history of their orders.

The delivery workflow is optimized with powerful driver and route management tools. IndicaOnline allows dispensaries to setup unlimited driver accounts. The app can create a delivery route that can be maximized for speed or distance.

Everything is Paperless in the Cloud

IndicaOnline makes it easy for you to always have access to all your information no matter where you are located. The dispensary business is heavily regulated and requires massive documentation. Putting it all in the cloud will give you peace of mind that it is safe and secure.

There is also a new offline sales mode available. This feature allows your associates to continue to serve customers in the event of Internet or power loss.  Once normal operations are restored, all activities are synced back into your IndicaOnline platform.

Complete Back Office and Inventory Functions

All of your patient, vendor, and employee data is controlled with customizable viewing and reports. Use all of this valuable data to create improvements in your business and target your best customers.

A powerful expense management system will allow you to stay on top of all accounts receivable/payable activities, manage vendors, and track other business expenses.

IndicaOnline uses barcode and RFID technology to track and manage every aspect of your inventory. Print customized barcodes that can be configured based on item or weight. Streamline inventory to maximize profits.

Managing your employees is completed using IndicaOnline’s complete employee time and attendance system. View all data in real-time so you can optimize your payroll and shift coverage to meet customer demand.

An Emergency Exit Button also gives administrators the ability to lock-out the entire account if there is any risk of a security breach or irregular activity. Two-factor authorization measures can be used as well to add an additional layer of security to any log-in activities.

Other Features

DIspensaries deploying IndicaOnline for the first time can easily import their existing database in Excel or CSV format. A few simple steps and you will be up and running. IndicaOnline offers full customer support at no charge during this process.

Blacklisting problem customers is simple and straightforward with IndicaOnline. Unfortunately, sometimes there are those that steal, provide false documents, or are abusive to your staff or other patients. Share this information with other IndicaOnline dispensaries to weed out the bad customers for everyone.

24/7 Support

IndicaOnline uses an advanced ticketing system that allows clients to log issues any time of day.  In addition, live agents are available by phone between 7am to 9pm PDT. They also have an extensive library of support articles to address common questions.

Hardware Compatibility

IndicaOnline can be installed on any Mac or Windows computer and is compatible with iOS and Android mobile devices.

They recommend a complete unit from PayPoint that integrates a receipt printer, cash drawer, barcode scanner, and customer-facing display. Connect other devices such as a weighted scale via Bluetooth or additional ports.

Optional contactless payment options and EMV-enabled payments can be completed as well. All electronic transactions are PCI-compliant.

IndicaOnline MMJ POS Benefits

  • 14-day free trial
  • Cloud-based solution
  • Digital TV menu
  • Display patient queue
  • Manage Deliver Couriers
  • Multi-Location Management
  • Marketing SMS/Email integrations
  • E-commerce Website Integration
  • Advanced Reporting

IndicaOnline MMJ POS Drawbacks

  • More expensive than non-cannabis industry POS systems
  • Requires a credit card registration for free trial access
  • The basic plan has limited functionality

IndicaOnline MMJ POS Pricing

Available in only 2 different tiers, all plans are month-to-month and can be paid annually for a discount.

IndicaOnline Basic plan:  $249/mo paid annually.

  • POS licenses:  2
  • Staff Accounts:  10
  • Multilocation:  NO
  • Delivery Functions:  NO

IndicaOnline Elite plan:  $429/mo paid annually.

  • POS licenses:  5
  • Staff Accounts:  25
  • Multilocation:  YES
  • Delivery Functions:  YES
  • Delivery Couriers:  5

The elite plan includes all IndicaOnline MMJ functionalities. Enterprise customers can contact the vendor directly for inquiries.

Alternatives to IndicaOnline

  • GreenBits POS
  • BioTrack THC

Indica Online Integration With Weedmaps

Apart from the integration with Potify, it is possible now to integrate with Weedmaps since 2021.

With this synchronized solution, updates are seamlessly transmitted from each dispensary’s IndicaOnline account to the linked Weedmaps profile.

With this synchronization, the business owner only has to maintain the data in the Indica Online environment and it will be also updated in Weedmaps.

Before this, an account has to be created in Weedmaps too.

Dispensaries no longer need to update their system twice. Updating inventory, adjusting prices, or listing products that are out of stock.

With IndicaOnline’s integration, Weedmaps receives updates immediately and automatically, saving time and eliminating the possibility of error.

New dispensaries can easily build a customized menu with IndicaOnline’s software, instantly synchronizing it with the corresponding account.

Indica Online Integration With Potify

Before you can have your account with Potify and connect Indica Online with Potify, you must submit them a copy of your CBL to the support team via mail. The support team will create a ticket and after they acknowledge your business license your integration can go forward.

Potify integration is very convenient because you will be showcasing your shop menu, business and delivery hours, your location as well as your delivery zones. However, it is a marketplace where your products will be displayed to prospective customers along with the ones of your direct competitors.

Potify is the platform of Indica Online for both storefront and delivery to IndicaOnline accounts. It is really seamlessly integrated with IndicaOnline and does not require the installation of any plug-ins. Your whole inventory with pricing will be in sync with your Potify online store.

There is a couple of settings you need to toggle within your IndicaOnline account before receiving first orders from your customers on Potify.

 1. If you would like your customers to enjoy the pleasure of a special loyalty program, you can enable the Potify Loyalty Program for them to get Potify credits to use at checkout. To set this up on your computer:

  • Navigate to the Config tab on the left-hand side of the screen, click Offices & Storages on top of the Config menu and select the Office you want to edit.
  • Go to Marketplace Settings, click the Loyalty Program tab and hit the Enable The Program button. 
  • Set a percentage that your customers will receive as cashback in the Enable the Program pop-up and submit the request to IndicaOnline for approval. It takes up to 24 hours for the request to be approved.

Once you have enabled the Loyalty Program, a banner will be displayed on your Potify store. It will inform your customers of the amount of cashback they will be rewarded with each time they place an order with your dispensary. Your customers will also be able to apply for their earned Potify credits while completing the orders.

If you disable the Loyalty Program, your customers will not be able to see an option to apply their Potify credits in the cart.

2. As your request has been approved, the Potify Orders tab will appear. 

  • Switch the Accept Orders toggle button to YES for your customers to be able to add products to the cart. Otherwise, your Potify store will simply show your inventory and deals, but the Add to Cart button will not be available for your customers. Select your Payment Methods, fill out the courier phone number under Order Notifications and Customer Support number, if required.

Currently, you are only notified after a new order has been placed on Potify. You are not notified if the order status has been changed.

  • Make sure to switch the Allow Pickup and Allow Delivery toggle buttons to YES depending on your business type. You can further customize your Potify online store page by adding your pickup and delivery shipping methods. 

Under the General Info tab you may also want to upload your logo to show on your Potify page. Make sure to use the file which size is 432 pixels x 432 pixels and save the changes by pressing the Save button. (If the image is still not displaying, reformat the file from PNG to JPEG or vice versa.)

3. And finally, in the product profile of your IndicaOnline account, switch the Publish on Potify toggle button to YES to have the item displayed on your Potify online webstore.

Your customers will need to create a Potify account, verify their phone number and upload their ID to verify their age and start shopping. Medical patients will also need to upload their recommendations. Each of your customers will get a $5 credit after verifying their email addresses. $10 referral credits are up for grabs both for referrers and referrals once a referral completes their first order.

Your customers will be able to place pick-up as well as delivery orders directly from your Potify website.

You have an option to create Potify accounts for your existing patients in the IndicaOnline account. To do so, navigate to the patient profile and, under the Actions tab, choose Create Potify Account.

Conclusions

What is IndicaOnline?

IndicaOnline is an all-in-one POS system that is specifically designed to help cannabis retailers streamline sales, inventory, compliance, and customer management. Whether it’s a dispensary or delivery service, one location or multiple locations our solution will simplify operations. We provide reliable cloud based software that is capable of integrating your dispensary inventory with online menu websites like Weedmaps and Leafly. Additionally we provide dispensaries with our in-house e-commerce platform, Potify. IndicaOnline has developed one of the most comprehensive cannabis delivery applications on the market. Our dispatcher mode gives the GPS location of each driver and smart order assignment will suggest the best driver to deliver within the customized time frame. To top it all off, IndicaOnline provides the best automated compliance reporting integrations for licensed marijuana dispensaries. All transactions are sent as soon as each transaction is complete, and it’s easy to identify inventory that is tracked by METRC. We are committed to inspiring positive industry change through technology.

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The IndicaOnline MMJ POS is one of the most complete cannabis-specific systems available to collectives and dispensaries today. Offering complete regulatory and compliance functionality, this system will allow a new operator to have confidence they are operating with the laws and regulations in their state.

Built by a team of experienced IT industry pros, IndicaOnline also provides all the POS benefits and features that traditional retailers have been utilizing for years.

Recommended Readings

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Sources And References

  1.  “Dutch cannabis cafe owners fight changes – BBC News”BBC News. 27 April 2012. Retrieved 16 August 2020.
  2.  “Inside San Diego’s First Legal, Medical Pot Shop”NBC San Diego. Retrieved 29 July 2021.
  3. Chen, Angela (2018-11-15). “We visited the world’s largest cannabis dispensary”The Verge. Retrieved 2021-06-25.
  4. Im, Jimmy (2018-11-03). “The world’s largest cannabis dispensary just opened in Vegas—and it has an entertainment complex attached”CNBC. Retrieved 2021-06-25.
  5. “Amsterdam Coffeeshops Guide”amsterdam.info. Retrieved 2020-11-11.
  6.  “List of Canadian dispensaries”. Archived from the original on 2021-06-11.
  7. Carless, Will (2015-01-07) Uruguay’s Year In Marijuana: 3 Successes, 3 Burning Questions. NBC News. Retrieved on 2021-12-17.
  8. “Marijuana History”Narconon International.
  9.  Hanf Journal: Spanien: Gerichtsverfahren gegen Cannabis-Anbau-Clubs eingestellt! 13. Decembre 2006
  10.  Hanf Journal: Freispruch für „Trekt Uw Plant“, 15. March 2010
  11.  “Bientôt des “cannabistrots” ?”Libération.fr.
  12.  VOC Nederland: Primeur: kijkje in eerste Nederlandse Cannabis Social Club, Tree of Life Amsterdam, 27.10.2014
  13.  Medijuana Magazin: “Dem Ganja verdanke ich mein Leben”, 5. Februar 2014
  14.  ORF Salzburg: Marihuana: Club fordert Legalisierung, 14.05.2014
  15.  Hanf Journal: Die Eastside Growers: Handeln, nicht quatschen, 1.3.2011

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